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One Agenda: Make marketing, sales and service redundant!
In a world where customer choice has never been greater, building loyalty to your brand and customer service that gets talked about, in the right way, has never been more important.
As customers have changed, so too have the demands on front line functions, and increasingly customers are proving themselves able to complete pre and post purchase tasks without their help.
Watch Martin Hill-Wilson and Tim Pickard on this webinar and take away some useful ideas and strategies to rethink your customers' experience and how you can get your organisation beyond silos!