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10 Tips to Deliver Amazing Customer Experience
- Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations
- Monica Girolami, Head of North America Marketing for NewVoiceMedia
We will review critical findings from the Nation of Serial Switcher report to understand why over $41 billion of revenue was lost last year due to bad customer experiences. We will be joined by author, presenter and coach Shep Hyken, of Shepard Presentations who has helped organizations of all sizes develop a customer service culture and loyalty mindset. He will share with us 10 tips that can help you transform your customer experience.
Shep works with 100’s of companies a year, who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times and Wall Street Journal bestselling author of Amaze Every Customer Every Time, The Amazement Revolution, The Cult of the Customer, Moments of Magic®, and The Loyal Customer. He is also the creator of The Customer Focus™ program.