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"Cloud Contact Centres - Who Can You Trust?"

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NewVoiceMedia are the world's only cloud contact centre provider to publish the performance and availability of it's services in the world.  We believe that the transparent demonstration of the stability of our platform is essential in building trust between ourselves and our customers.

“Cloud Contact Centres - Who can you Trust?” explores:

1.  Benefits of cloud contact centres

2.  Barriers to adoption

3.  Building trust

4.  And the 3 key issues of security, performance and availability.

Cloud Contact Centres - Who can you Trust?

"For a cloud vendor to provide complete visibility of their service availability and performance gives us a huge level of confidence both in the vendor and their service. Making that level of information publicly available requires a significant investment in infrastructure, people and processes, not to mention leadership. This is definitely a case where action speaks louder than words"

Jag Tucker,
Global Front Office Support Manager

"We demand the highest standards from our suppliers and welcome the transparency that NewVoiceMedia’s Trust site offers.  It gives us the confidence that the company will deliver the SLAs that we require to serve our customers."

David Macmillan
Chief Executive Officer

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