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Cloud Providers of Contact Center Services in Europe Offer New Option for IT Leaders
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Cloud-based contact center services are maturing rapidly in Europe. IT leaders, planners and buyers can start to consider selective providers' offerings as alternatives to traditional on-premises-based infrastructure deployments.
Notes Gartner, Inc. in "Cloud Providers of Contact Center Services in Europe Offer New Options for IT Leaders"
Steve Blood, Drew Kraus
et al November 2012.