Taking steps to move to a cloud contact center is an important decision. At NewVoiceMedia we understand the significance of your investment in Avaya. We will work with you to leverage your existing hardware. Considering the importance of this transition we do the assessment in stages:
In your initial assessment call our consultants will:
• Understand your current situation
• Establish how we can work together
• Agree on next steps for a thorough assessment
For the thorough assessment we follow a step-by-step process. Our experts will take the time to review your current architecture and use cases. We then work with you to build a personalized roll-out plan. Your plan will ensure a seamless, risk-free transition to the cloud.
Some of these assessment areas will include:
• Current Architecture
• Call Plans
• Porting numbers
• Skills-based routing
• Self-service & SMS
• Site Readiness Surveys
To get started or find out more fill in the form to request your initial assessment.